Privacy Policy

1. Introduction

Welcome to LOA, a subscription-based messaging service operated by Selah Bekk LLC ("Company," "we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at showloa.com and our LOA application (collectively, the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

Information you provide directly:

• Name, email address, and password when creating an account
• Billing information processed securely through Stripe
• Recipient profile information including names, relationships, phone numbers, and personal preferences
• Message content you create or approve within the Service
• Questionnaire responses about recipients

Information collected automatically:

• Device type, browser type, and operating system
• IP address and general location
• Pages visited and features used within the Service
• Date and time of access

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process subscription payments through Stripe
• Deliver SMS messages to your chosen recipients via Twilio
• Generate personalized encouraging messages using AI
• Improve and optimize our Service
• Send you service-related communications and updates
• Comply with legal obligations
• Respond to customer support requests

4. SMS Messaging and Mobile Numbers

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

This section is required by mobile carriers and Twilio.

Mobile information including phone numbers and SMS messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. This information is collected solely for the purpose of delivering the LOA messaging service.

• We will never sell, share, rent, or disclose your mobile phone number or your recipients' mobile phone numbers to any third party for marketing purposes.
• Mobile numbers collected through LOA are used solely for the purpose of delivering encouraging messages on behalf of the subscriber.
• Message frequency varies based on subscriber activity. You may receive occasional service notifications from LOA.
• Message and data rates may apply. Contact your mobile carrier for details.
• To stop receiving SMS messages at any time, reply STOP to any message. You will receive a confirmation and no further messages will be sent.
• To request help, reply HELP to any message or contact us at hello@giveselah.com.

5. Recipient Consent

LOA is designed to send encouraging messages to recipients chosen by subscribers. Before any message is delivered:

• Recipients receive an initial SMS invitation explaining the service
• Recipients must reply YES to confirm consent before receiving any messages
• Recipients can opt out at any time by replying STOP
• We do not send messages to recipients who have not confirmed consent

6. How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

Service providers:

We work with trusted third-party providers including:

• Stripe — payment processing
• Twilio — SMS message delivery
• Supabase — secure database hosting
• Anthropic — AI message generation

Each provider is contractually required to protect your information and use it only for the services they provide to us.

Legal requirements:

We may disclose information if required by law, court order, or governmental authority.

Business transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at hello@giveselah.com. We will process deletion requests within 30 days.

9. Children's Privacy

LOA is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at hello@giveselah.com.

10. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of SMS messages at any time by replying STOP
• Cancel your subscription at any time through your account settings

To exercise any of these rights, contact us at hello@giveselah.com.

11. Cookies

Our website uses cookies and similar tracking technologies to improve your experience. You may disable cookies through your browser settings, though some features of the Service may not function properly as a result.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date above. Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: